Frequently asked questions
Shipping Questions
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders. Whether you’re in North America, Europe, or elsewhere, we ensure that shipping is covered at no extra cost to you. Enjoy fast and reliable shipping without worrying about hidden fees.
How long do orders take to arrive?
Most orders are delivered within 3 to 4 business days, depending on your location. We process orders quickly, and once your order ships, you’ll receive tracking information to monitor its progress. For international orders, shipping times may vary slightly depending on customs and shipping carriers.
How do I track my order?
After your order has been processed and shipped, you’ll receive an email with a tracking number and link. You can use this information to track your package in real-time as it makes its way to you. If you encounter any issues with tracking, our support team is available to assist you.
Do you accept returns?
Yes, we accept returns for unused items in their original packaging within 30 days of purchase. If you're not completely satisfied with your stick, simply reach out to our customer service team, and we’ll guide you through the return process. Refunds are processed once the item is inspected
Other Questions
Do pro players use Barrel Hockey sticks?
While a few pro players using Barrel sticks because most professionals don’t prioritize durability since they receive their sticks for free. They can afford to break and replace them frequently. However, at Barrel, we focus on creating durable sticks for everyday players who need their gear to last. Our aim is to provide high-quality, long-lasting sticks for players who want both performance and durability without constantly replacing equipment.
What flex should I choose for my stick?
Stick flex is the amount a hockey stick bends under force, measured by how many pounds of pressure it takes to bend it one inch. A lower flex is more flexible for quick shots, while a higher flex is stiffer for stronger, powerful shots. Here are recommended flex chart based on players weight and height:
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly from our website. These make the perfect gift for hockey players who want to choose their own gear. Simply select the amount, and the gift card will be emailed to the recipient with instructions on how to redeem it at checkout. See Gift Cards here...
Are your sticks available in retail stores?
Currently, our sticks are sold exclusively online through our website. This direct-to-consumer approach helps us keep prices affordable by eliminating retail
markups. By purchasing directly from us, you’re getting high-performance sticks at a fraction of the price of what you’d pay in stores.
What makes Barrel sticks different from other brands?
Barrel sticks are built with a focus on durability, balance, and affordability. We use advanced materials and streamlined design to ensure top-tier performance without the flashy, unnecessary extras that drive up costs. Unlike other brands that rely on retail markups, we keep our prices low by selling directly to you, so you get more value for your money
How can you offer high-quality sticks at a fair price?
By cutting out the middleman and selling directly to consumers, we avoid the high retail markups that other brands add to their products. We focus on essential performance features, streamline our manufacturing process, and pass the savings on to you. This allows us to offer high-quality sticks at a much fairer price compared to other pro-level brands
Do you offer team bulk discounts?
Yes, we offer bulk discounts for teams. Whether you’re outfitting a whole roster or just a few players, we have special pricing available for larger orders. Contact our customer service team for more information and to get a custom quote based on your team’s needs
If you have any other questions that aren't covered here, don't hesitate to reach out. Our team is ready to assist you in your quest for hockey greatness!